Terms & Conditions – Group Class Training
Course Duration
Our Puppy and Junior courses consist of a mandatory online induction (this can be found within your on-line learning platform) followed by 5 weekly class lessons.
During the induction we will teach you some foundation skills in preparation for your practical lessons, and discuss how we will train your dog, what equipment to use and some problem solving.
Intermediates and graduates consist of 5 weekly class lessons. For all other courses and workshops, please check course details.
Location
Our courses are held at one of our three venues:
Dronfield – Outside on our training field
Unstone – Unstone Community Centre Hall
Norton – The Chantrey Centre
Content
Our Life Skills courses teach key skills that enhance your relationship with your dog, and help you both reach your full potential together as a team.
Class lessons are educational and are not intended to ‘fix’ behavioural problems which usually require 1-1 training. If you are unsure, please contact us BEFORE booking.
Safety
If you have mobility issues, please check with our admin team before booking to ensure the training location suits your needs. There are no facilities on the field or disabled access. For outside training please dress accordingly for all weather conditions and the uneven ground of the field.
Absenteeism
If you are going to be absent, please inform your instructor. You will still have access to skills taught within your learning platform. Unfortunately, we are unable to offer an alternative class.
Dog Illness
If your dog is unable to attend class, you can still attend without your dog. After all we are teaching YOU how to train your dog.
Dogs in Season
Dogs in season should not attend our indoor class lessons. You can still attend without your dog.
Rescue Dogs
If you have a recent rescue dog, please contact our admin team BEFORE booking. The welfare of your dog is paramount and we need to assess whether class lessons are appropriate at this time.
Reactivity
If your dog barks, growls, snarls, snaps, lunges or shows any other potentially aggressive behaviour towards other dogs or towards humans, please contact us BEFORE booking. Class lessons may not be appropriate for dogs showing this type of behaviour.
Suitability
If you are unsure as to the suitability of a class environment to your dog, please contact us BEFORE booking. If your dog displays behaviour which your instructor feels is either detrimental to their welfare, or is a potential safety concern to themselves or other students, you may be asked to remove them from class. We will then contact you to discuss other training options. Please note that as the class will already be underway, we will be unable to issue a refund in these circumstances.
Refunds
Please check the course criterion and location including proximity to other people and dogs, suits your dog and note that no refunds are given after booking except in exceptional circumstances. If the online course has been accessed, there will be no refund due. If in doubt, please contact us BEFORE booking.
Holidays
You are booking a complete course of learning, please check dates as we are unable to transfer between classes.
Equipment
You will be sent information on what to bring to class, please read carefully. It is your responsibility to make sure you have all required equipment for each class. We recommend packing your equipment in a backpack and bringing everything you need to each class.
Leads/Harnesses
The leads and harnesses we recommend are for the welfare of your dog. It will not be possible to teach certain skills without some of this equipment. We do not recommend or use chain leads, extending leads, slip leads, figure of 8 leads, or bungee leads. We understand that for growing puppies, harnesses can be expensive; however, this equipment is an investment in their training and will protect the delicate organs in the neck. We recommend Bradway Pet shop Sheffield S8 for harness fittings.
Visual Barriers
If your dog appears to be struggling with the distractions of a class situation, we may ask you to move to another seat in order to give your dog space, or we may use visual barriers to reduce stimuli. These barriers will be gradually removed as your dog relaxes. If your dog continues to struggle, we will discuss alternative options with you. The comfort of your dog is paramount.
Changes to Classes
In the event of extreme weather, on government advice, or for other reasons out of our control, lessons will either be held online or postponed. Details of any changes will be sent by e-mail and will also be posted on the relevant Facebook group. Please check before you set off to class.
Child Handlers
For us to provide safe and effective training for all, the following must be observed:
Children must be over 5 years of age.
No more than 2 children per booking.
Parents are responsible for the wellbeing and behaviour of their children at all times (we are not insured for minors)
Children must not touch, stroke or approach other dogs.
No running or shouting.
No eating during class.
1 person at a time will train their puppy. This includes holding the lead, holding and delivering treats and giving directions to the pup.
When not training, other members of the family must sit/stand calmly and quietly without interacting with the puppy or the handler.
Second Handlers
Where more than one person attends with their dog, please make sure that only 1 handler at a time is training. This includes holding the lead, holding the rewards, and giving instruction. This is to avoid confusion for your dog.
Consent for Use of Likeness
You agree and accept that People and Dogs are authorised to record, photograph, or otherwise capture likeness and images of your dog and yourself, made in connection with your participation in your course. You hereby assign to People and Dogs all rights, title, and interest to have and to use, royalty free, any such likeness or portion of, for documentary, informational, training, advertising, or any other lawful purpose.